Refund policy

Refund and Return Policy | The Magic Paws Shop

Last updated: 07/28/2026

At The Magic Paws Shop, we want you and your pet to be completely happy with your purchase. If something isn't quite right, here's how our return and refund policy works.

Return window

You have 30 calendar days from the delivery date to request a return on eligible items.

Conditions for return

To be accepted, returned items must be:

  • Unused and show no signs of wear
  • In their original packaging, with all tags and accessories included
  • Accompanied by proof of purchase (order number or receipt)

Items not eligible for return

For hygiene and safety reasons, the following items cannot be returned, except in cases of manufacturing defects or shipping errors:

  • Opened or partially consumed food and treats
  • Opened pet hygiene products (shampoos, flea/tick treatments, etc.)
  • Beds, toys, or accessories showing signs of use by the pet
  • Personalized or custom-made items
  • Clearance or "final sale" items

How to request a return

  1. Contact our support team at themagicpaws.petdental@gmail.com or through the site's contact form, including your order number and the reason for the return
  2. Our team will review your request and send return instructions (including a return label, when applicable)
  3. Ship the item back within the indicated timeframe
  4. Once we receive and inspect the item, you'll be notified about the refund approval

Refund timeframe and method

  • Approved refunds are processed within 7 to 10 business days after we receive and inspect the returned item
  • The amount is refunded to the original payment method used for the purchase
  • Original shipping costs are non-refundable, except in cases of defects or errors on our part

Defective or incorrect items

If you received a defective, damaged, or incorrect product, contact us within 7 days of delivery. In these cases, we cover the return shipping cost and offer a full refund or replacement, based on your preference.

Exchanges

We do not currently process direct exchanges. If you'd like a different product, please request a return of the original item and place a new order.

Questions

If you have any questions about your return or refund, reach out to us at themagicpaws.petdental@gmail.com